1. What is the “ Terms of Sale”

These terms and conditions of sale ("Terms of Sale") regulate your purchase of the products we promote and sell on this website ("All Products") and the shipping of such Products in the cu stoms bonded warehouse we deliver in. 

2. Are descriptions of Products and prices without mistake ?

We do our best to ensure that the information about our products is accurate and up-to-date. However we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them. Most of time beyond our control depending on our partners.

We reserve the right to modify the information about Products displayed on our webSite, including as regards prices, description and availability.

However, such changes will not affect orders for which you have already received.

3. How do I make a purchase on this Site?

We describe here all the steps necessary to make a purchase (in legal terms, to conclude a purchase contract) on our webSite. 

Sign in

First step

Complete your customer address and information

Select a product

Second step

We offer a range of high quality products

Add to cart

Third step.

Fill your e-cart

Forwarder Info

Fourth step.

Complete form with address, infos, and code NCTS

Delivery date

Fifth step.

Ensure you use the right delivery freight services to respect your deadline and read our Terms of delivery


Final step.

We accept several payment methods : VISA, Mastercard, wire transfer, etc...

4. When will the Products be delivered? Can I track my shipment?


5. I want to return a Product purchased here. What do I have to do?

We do not accept return of any products. 

6. Who can I call if I have problems with a purchase or a Product or if I want to make a complaint? Does Atimex offer after-sale customer support?

If you experienced problems or want to make a complaint regarding a Product or a purchase made on our website, or if you simply need after-sale support, you can contact us as indicated in our “ Contact Uspage”, managed by our Customer Service.

7. What is Atimex's liability if something goes wrong with a purchase or a Product?

Our liability for damages caused by slight negligence shall, irrespective of its legal ground, be limited upon receipt of goods under your UE custom bonded warehouse.

Please also note that we cannot be held responsible for delays or failure to perform our obligations under these Terms of Sale if such delay or failure is caused by any circumstances beyond our reasonable control, including, for example, natural disasters, war or civil disturbances, strikes, government intervention, failures of our supplier(s), failure by you to give us a correct information or to effect due payments.

We will inform you of any such unforeseen events as soon as possible after they occur and we will do our best to reduce their impact on our performance as reasonably possible.

Nothing in these Terms of Sale shall affect your statutory rights as a consumer, such as your right of withdrawal or your right to a free guarantee for faulty goods.

8. Are my personal data collected and processed on this Site? Why? How?

By placing your Order, you agree that we may store, process and use your personal data for the purposes of processing your Order. We will process your information in accordance with our Privacy Policy.

Any information collected from our users will not be sold, shared, or rented to any others parties.